Day 9- Excellent Customer Service!

I was really struggling to find an inspirational post for today.  Nothing was jumping out at me to write about.  I was sitting doing some work for clients at my desk when the door bell rang.  It was the postie!
In her hand she had the most gorgeous smelling packet from Pact Coffee

I had totally forgotten that yesterday I snapped up their coffee for £1 deal using the code COFFEETWEET.  They promise next day delivery but living in Aberdeenshire which according to most delivery agents is "the highlands" I certainly was not expecting it next day!  I was even more astonished when I clocked that it was a Royal Mail consigned package!! They NEVER deliver next day!!  So this was great impression number one!

Great impression number two was when I opened the package and the smell was amazing! The coffee sachet had a lovely happy new year label on it and at this point I'm smiling to myself.  Being involved with training clients to improve their customer service and preaching the virtues of making your customer feel special I was getting more and more impressed by the minute.  And you can ask any of my clients or colleagues this is no mean feat!!

So impressed was I that I instagrammed my package! http://instagram.com/p/i81xLYr3vj/ This is something that has really impressed me if it gets this level of promotion!! (it simultaneously went out on my twitter and FB page feed)  And all this before even tasting it!!!

So I filled and switched on the kettle and was secretly preparing to be disappointed! In my experience it is rare to find such great customer service tied into a great product!  So as I've been weaning myself off caffeine (it was 10 cups a day at one point!!) I dug my old faithful cafetiere mug out of the cupboard and began to brew.

I was halfway through the brewing stage when I realised that I just made it the way I always made fresh coffee three heaped teaspoons in the mug.  So I decided to check for the next mug just in case Pact recommended differently (although this info on the packet could be useful!)

Well boy was I impressed!! Within 3 minutes I had an email from Callum Stevenson of Pact telling me that they recommend 60g of coffee to 1 litre of water, brewed for 4 minutes!
So I did what I usually do and tweet about great customer service!!

By this time my coffee had brewed, I'd pushed the plunger and added my milk.  I have to be honest the smell was divine but I was still prepared for disappointment.

My brain is so programmed to believe that all good things must have a down side well I can honestly say that with Pact Coffee this just isn't the case!! The coffee was amazing!! Just the way I like it.

Meanwhile whilst sipping away my twitter alert goes off and here's a tweet back from Pact, thanking me for my tweet and custom.  I then had my epiphany and decided that this experience would be todays blog!

So there you have it.  Great customer service, product delivered when they said it would be, Amazing product, and all from a great team in London!  I tell you the big corporations could learn a lot from yourselves regarding customer service.

And on that note I think its time to switch the kettle on again!

P.S. My Culinare cafetiere mug holds 330mls of water so 20g of coffee (approx three heaped teaspoons) is perfect for it!

P.P.S. I'll be posting my 'love it' pic soon


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